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Shipping policy

Cider Shipment:

All cider shipments will be shipped within 4 days of purchase, unless extreme weather prohibits shipment. 

All cider order must be made by an adult of 21 years of age or older. All cider shipments must be signed for by an adult of 21 years of age or older. 

Cider shipments are a minimum of 3 bottles. We ship in installments of 3, 6, and 12 bottle boxes.  

We ship cider vvia UPS. After 3 attempts UPS will return the order to sender. Fees will be incurred by customer.

To prevent returns, we advise customers to: 

  • Select a UPS Access Point at checkout (held 5 days), or 
  • Use UPS MyChoice to modify delivery after first attempt 
  • For clubs, set the default shipping address to a UPS Access Point.

Returns and Refunds: 

All returns and refunds will be determined on a case by case basis. 

Tours: 

  • Should the Finger Lakes Cider House needs to cancel, a full refund will be issued.
  • Should you need to cancel please email via events@fingerlakesciderhouse.com.
  • 100% of the reservation is refunded if cancellation occurs 25 hours or more prior to the event. 
  • 50% refund will be given if cancellation occurs 2-24 hours of the event.
  • No refund if cancellations occurs within 2 tours of start time or no notification of cancellation occurs.

Visiting the Finger Lakes Cider House: 

All cider ordered, purcahsed or consumed will be done by an adult of 21 years of age or older.  Sharing to a minor (a person under the age of 21) is prohibited by law. 

Outside food is prohibited from the premise. If you are looking to eat during your visit at the Cider House, we ask that you do not bring your own food. We offer farm-to-table food every day with the option to enjoy share plates, lunch items, & desserts!

Outside alcohol is prohibited from being consumed on premise. If you are a looking for beverages, we serve a range of ciders to entice and satisfy most palates!  We also serve a rotation of house-made non-alcoholic sodas and shrubs, and keep juices, teas & coffees on hand.  Please do not bring alcohol with you to our establishment. Drinking in the parking lot is prohibited. Please note that if your group is visibly intoxicated, we will likely serve you our lovely non-alcoholic beverages.

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